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FAQ's and Tips

10 Things to Know before having your car repaired
1.
Your car is the second largest investment you're likely to make. Preserve its value and your safety by having it repaired professionally.
2.
Never drive a car that could be unsafe because of damages.
3.
Some insurance companies may want you to visit their drive- in claims center before having your car repaired. You can do this, or you may leave your car at your collision repair shop and ask that the insurance company inspect the car there.
4.
You are not required by law to obtain more than one estimate or appraisal.
5.
You have the right to go to the repair shop of your choice. Your insurance company cannot require you to go to a particular shop.
6.
Differences in repair estimates are common. A lower estimate may not include all necessary work. If you're not sure why one estimate is different from another you've received, ask the shop manager.
7.
Choose a shop that has uni-body repair equipment and certified (by I-CAR or ASE, for example) Technicians.
8.
Ask if the shop will be using genuine manufacturer (OEM) replacement parts.
9.
Ask if the shop offers a repair warranty.
10.
Let the collision repair shop you choose help you negotiate your claim with the insurance company, this often leads to a better deal.

FAQ - Frequently Asked Questions



Q: Do I have to get more than 1 estimate for my damaged vehicle?

A:     No. In California you will only need to notify your Insurance Company of where you would like your vehicle to be  repaired.

 
Q: What should I do if I am involved in an accident?

A:   
1.    Stop. Stay calm.

2.    Secure the name, address and insurance information of the other party involved in the accident.

3.     Tow your vehicle in to THE FLORIN ROAD COLLISION CENTER if not drivable, see us as soon as possible.

4.     Notify your insurance of the accident and that we will be doing the repairs.

Q: Does anyone, other than myself, have the right to authorize repairs on my vehicle?

A:     No. Only you, the owner of the vehicle, may authorize the repairs.

Q: Dose a lower priced estimate indicate I am receiving a better deal?

 A:    Not necessarily. In fact, having an estimate below the average price may be something you want to be careful with. Many shops try to cut corners and shorten work times in order to deliver your vehicle quickly and it results in poor workmanship.

Q: Will the parts be ordered before I drop off my car for repair?

A:    Absolutely. We generally order your vehicle's parts at the time we write the estimate. We typically schedule your vehicle for repair after parts have been received, unless it's found unsafe to drive. If that is the case, we will help you arrange for a rental vehicle as soon as possible.

Q: Is the estimate going to be the final cost?

A:    No, repair estimates will vary. A lower estimate may not include necessary things such as front or rear wheel alignments, re-aiming your headlamps, etc. Once we begin to disassemble the vehicle, it will be common to find additional damage which will result in raising the price of the estimate.

Q: What methods of payment may I use to pay for the repairs on my vehicle?

A:    We accept Visa, Master Card, American Express, Discover,Insurance Checks, Personal    Checks and Cash.

Q: Do you cover my rental fees?

A:    No we do not. In order to receive a rental you would have to contact your insurance. If you have rental coverage, they should cover you for as long as the vehicle is in the shop. If you do not know if you have rental coverage, contact your insurance and speak to a representative to find out.

Q: If I need a ride home from your shop or to your shop from home, can you provide me with transportation?

A:    Absolutely! We have our very own shuttle service in case you would need a ride home or   back to our shop to pick up your vehicle. It is completely and we will accommodate your schedule to the best of our abilities.

Q: How long will my vehicle be in the shop for?

A:    The whole process depends on how severe the damages are. Sometimes even a small job may take longer than expected due to back ordered parts or to  new damages found once the vehicle was disassembled.

Q: Do I drop off my vehicle the same day I receive my estimate?

A:    It depends on whether the vehicle is considered safe to drive or not. A small bumper hit may still be safe to drive compared to a large front end hit that deployed the air bags. Remember, your safety is our main concern.

Q: Must I use the repair facility my insurance referred me to?

A:    No, you may choose the repair facility of your choice! Once your claim has been processed, you can take your vehicle to any shop you choose and your insurance will cover it. Although we may not be one of your insurance companies preferred shops, we may still do the repairs. We guarantee our paint and workmanship for as long as you own your vehicle and we work with all insurance companies!

Q: Does your shop only repair Nissan and Infiniti cars?

A:    No. The Florin Road Collision Center is Nissan and Infiniti owned, yet we work on all makes and models.

Q: How will I be notified when my vehicle is ready to be picked up?

A:    You may choose to be notified by telephone or E-Mail. If you choose to be notified by      email, be sure to leave it with the adviser in charge of your file or with the receptionist along with your name.

Q: Does Florin Road Collision warranty the repairs on my vehicle?

A:    Being proud of the work done by our employees, we give a lifetime warranty on the paint and workmanship for as long as you own your vehicle.

Q: Will all the damage I have pointed out be undertaken?

A:    When dealing with Insurance claims, we are only able to undertake the work which has been approved by the Insurance Company that is paying for the repairs. Otherwise, a separate repair order may be opened for the additional damage in which you will be responsible for the charges.

Q: May I receive an estimate over the phone or the internet?

A:    With your best interest in mind, we do not give phone or online estimates. An estimate may actually be a little more complicated than you thought. All car parts prices vary with the style, model and make of the vehicle. One other very important part is to see how complex the formula to you car paint is. It may be many colors mixed together or simply a few. In the end, the model, make, parts needed and the paint are all factors we MUST see in person in order to give you the best estimate possible on our behalf.